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HOW TO ORDER
You may place an order via any of the following methods:
- Online, using our easy shopping cart and secure server
- Send email to firstname.lastname@example.org
- Call us at 250.585.6272
- Come to the Nanaimo shop in person. We are open Monday to Friday 9 am to 5 pm, some Saturdays. Appointment are encouraged.
We accept VISA, Mastercard, PayPal, cash, money orders and personal cheques (order shipped after clearance). Our online store accepts VISA and Mastercard, as well as PayPal.
Orders are usually shipped via Canada Post/USPS, if you need something quickly we can ship via UPS next day air or Priority Courier. In stock items will ship the same or next day, deliveries on other non stock items can be confirmed by phone or email.
If you are ordering something small(i.e. two reeds), please call the shop to order as they can typically be shipped for less than the online store will charge.
We want no unsatisfied customers. If you're not pleased with your purchase, or if it's defective, please contact us to arrange a return or exchange. We stand behind everything we sell. Returns will not be accepted without prior authorization, however.
Refunds can only be authorized within 30 days of purchase.