Return Policy
Return Policy
We want you to be happy with your new items, so please let us know right away if you need to return any part of your purchase. We will work with you to make the process as simple as possible.
Special Case: Defective, Damaged or Wrong Item Returns
If an item is damaged when it arrives or is not what you ordered, let us know immediately, and we will remedy the situation. We will send a replacement item once you return the original item.
Jackets, Vests, and Ghillie Brogue Exchanges
These and other personal items such as glens and shirts can only be returned if unworn.
Standard Returns & Exchanges
Returns must be made within 30 days of invoice date, and all must be in "like new" condition, please. If we receive items that are not in "like new" condition, we will return them to the customer. Exchanges will be made for the same or similar item in a different size or color. If you need the new item immediately, the fastest procedure is to return the item that did not work out for a refund and to purchase another version online.
Step 1: Contact Us
To arrange for a return, please call 1-250-585-6272 or email sales@islandbagpipe.com as soon as possible. You can also login to your account online, view previous orders, and request an RMA for the item you wish to return. This ensures that we know from whom a return is being received and allows us to prepare your credit or exchange paperwork in advance. Then we can most quickly process the return for you.
Step 2: Ship Return
Carefully package your item and ship to:
Island Bagpipe
265192 Range Road 44Rocky View County, Alberta
The shipping cost of returning merchandise for refund or exchange is the responsibility of the purchaser. Mail and UPS are generally the most affordable return methods. For high value items, please make sure to add appropriate insurance, as the package is your responsibility until it reaches us.
Step 3: Refund or Exchange
Once your return is received, we will work quickly to process it.
Refund: We will refund the price paid for your returned item(this does not include original shipping charges) using the original payment method. So, if you purchased the item on a credit card, we will refund the same card.
A 20% re-stocking fee will be applied to any return of a used item.
Exchange: We will send the item variation you requested via Canada Post. We will cover the shipping this replacement item for you.